Centre for IT Development and Services


ICT Service Desk

Welcome to the ICT Service Desk, whether you are a student or a staff member, we are your first point of contact for all ICT Services. Most of the time, we can help you with all your ICT needs with just an online self-service request, e-mail or a phone call.

Online: UNIMAS Support System is a quick and easy way to log your request or problem and track your progress.
By phone: +60 82 583848
In person: Visit the Centre For IT Development & Services (CITDS), CAIS Building University Malaysia Sarawak
Via e-Mail: hotline_citds@unimas.my

• Log-in to UNIMAS Portal
• e-student
• Usernames and passwords
• UNIMAS mail
• Computer hardware and software issues


• Application systems
• ICT Network Infrastructure systems
• Computer hardware and software