SUPPORT

ICT Service Desk

Welcome to CITDS ICT Service Desk, whether you are a student or a staff member, we are your first point of contact for all ICT Services. Most of the time, we can help you with all your ICT needs with just an online self-service request, e-mail or a phone call.

How to contact us :

• Online: UNIMAS Support System is a quick and easy way to log your request or problem and track your progress.
• By phone: +60 82 583848
• In person: Visit the Centre For IT Development & Services (CITDS), CAIS Building University Malaysia Sarawak
• Via e-Mail: hotline_citds@unimas.my

Support in the following areas :

• Log-in to UNIMAS Portal
• UNIMAS Wi-Fi
• e-student
• Usernames and passwords
• UNIMAS mail
• Computer hardware and software issues and
• Other matter relate to UNIMAS ICT Infrastructure, Infostructure & Applications

Consultancy

CITDS provides consultancy services to staff and students in the following areas :

• Application systems
• ICT Network Infrastructure systems
• Computer hardware and software
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