CENTRE INFORMATION

CITDS provides ICT Support to UNIMAS


CITDS plays a major role in planning, managing and driving ICT adoption and application as well as providing ICT services to UNIMAS, including the provisioning of system management applications, technical support, network infrastructure and ICT security.
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Systems Modules and Applications
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Our Vision

"Leading ICT development and services excellence to realise the aspirations of UNIMAS"

Our Mission

"Providing innovative and responsive high-quality ICT services and application development"

Our Client Charter

CITDS is committed to provide services in a competent manner, always customer friendly and professionally; complying with the following quality measures :

    • Develop application systems that meet users requirements,
    • Assure that the availability of every critical system** is at 95% operational hours
       a year,
    • To give feedback to every report or request through the UNIMAS Support within 1
       working hour of receiving the report or request,
    • Complete remedial works on ICT hardware within 5 working days – excluding
       works dependent on vendor participation,
    • To provide support services that meet customer satisfaction of no less than 80%,
    • To organize knowledge sharing and ICT outreach activities at least 5 times a year.

** UNIMASNet, Email System, Financial & Accounting System (MyFAS), Human Capital Management Systems (HCM), Student Management Systems (SPP), Research Information Systems (iRIS), Integrated Library Systems (ILS) and UNIMAS Official Portal.

Awards and Achievements

CITDS has won few awards, medals and throphies. Including recognition certificates.
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Recognition Certificates
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Trophies
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