ICT HANDBOOK
The purpose of this guide is to provide an overview of the ICT services offered by the Centre for IT Development & Services (CITDS), Universiti Malaysia Sarawak (UNIMAS) to staff and students using the various ICT resources on campus.
The manual covers activities that utilise the network, data centre and telecommunication services provided on both the main campus as well as the city campus and any other educational facility endorsed by the management of the university.
Your Entitlement
As a UNIMAS staff or student, you are provided with:
• A personal email account.
• Access to online services provided through the university portal.
• Access to the UNIMAS wireless network for your own devices.
• Access to common use computer labs.
• Access to a wide variety of software, provided for by the university or through
the faculties.
• Video conferencing facilities (Staff Only).
• A personal email account.
• Access to online services provided through the university portal.
• Access to the UNIMAS wireless network for your own devices.
• Access to common use computer labs.
• Access to a wide variety of software, provided for by the university or through
the faculties.
• Video conferencing facilities (Staff Only).
ICT Support for Students
ICT support is provided for the following ICT related issues:
• Logon issues
• Network access issues
• PC faults or issues
First level support is provided by the faculty staff or technical staff appointed by CITDS, who will escalate the issue to the ICT Service Desk where appropriate.
• Logon issues
• Network access issues
• PC faults or issues
First level support is provided by the faculty staff or technical staff appointed by CITDS, who will escalate the issue to the ICT Service Desk where appropriate.
ICT Support for Staff
ICT support is provided for the following ICT related issues:
• Troubleshooting of ICT related hardware issues
• Software installations and upgrades
• General software queries
• Network connectivity issues
• Procurement of ICT related equipment
First level support is provided by the faculty staff or technical staff appointed by CITDS, who will escalate the issue to the ICT Service Desk where appropriate. Reporting of issues is via the ICT Service Desk and every report will be assessed and acted on.
• Troubleshooting of ICT related hardware issues
• Software installations and upgrades
• General software queries
• Network connectivity issues
• Procurement of ICT related equipment
First level support is provided by the faculty staff or technical staff appointed by CITDS, who will escalate the issue to the ICT Service Desk where appropriate. Reporting of issues is via the ICT Service Desk and every report will be assessed and acted on.
Contacting the ICT Service Desk
We value our clients request and their concerns. For this, we provide our Front-Desk support during weekdays with the help from our Guest Relation Officer to guide you.
Monday-Thursday
8.00am - 1.00pm
2.00pm - 5.00pm
Friday
8.00am - 12.00pm
2.30pm - 5.00pm
We will view and response to you within 1 - 3 working days depending on the urgency & complexity of the request. Please provide us with the following information:
• Matric Number
• Phone number
• The nature of your problem/request
Tel: (+60)82 58 3848 or email to hotline_citds@unimas.my
Monday-Thursday
8.00am - 1.00pm
2.00pm - 5.00pm
Friday
8.00am - 12.00pm
2.30pm - 5.00pm
We will view and response to you within 1 - 3 working days depending on the urgency & complexity of the request. Please provide us with the following information:
• Matric Number
• Phone number
• The nature of your problem/request
Tel: (+60)82 58 3848 or email to hotline_citds@unimas.my
